Terms & Conditions

Last updated: November 2025

Welcome to The Media Locker (“we”, “us”, “our”).
These Terms & Conditions govern your use of themedialocker.com.

The Media Locker is a social media marketing and content creation business owned and operated by Emma Duncan, based in the United Kingdom.
Contact: emma@themedialocker.com.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please stop using the site.

Services
This website provides information about our social media management, content creation, strategy support, coaching calls, audits, and related services (“Services”).
Any arrangement to provide Services will be agreed separately through a service contract or confirmation email outlining scope, pricing, and conditions.

Use of the Website
You agree to use the website only for lawful purposes. You must not:

  • interfere with or damage the site,

  • Be unlawful, fraudulent, or harmful;

  • attempt to gain unauthorised access to any part of the website or systems, or

  • use automated tools (such as bots, scrapers, or data miners) without our permission.

We may temporarily suspend or restrict access for maintenance or business reasons.

Intellectual Property
All content on this website, including text, branding, graphics, photography, and digital downloads, belongs to The Media Locker unless otherwise stated.
You may view and download content for personal use only. You must not reproduce, distribute, or adapt any content for commercial purposes without written permission.

Client Content & Portfolio Use
If you provide us with assets (such as copy, images, branding, videos, or instructions) for use in your project, you confirm that you have the rights or permission to use them.

Unless you request otherwise in writing, we may display your business name, logo, testimonial, or completed creative work on our website or social media for portfolio purposes.

Payments
Payments for digital products, calls, audits, or bookings made through the website must be completed at the time of purchase.
We use secure third-party payment processors and do not store card details.

Refunds
Refunds for audits, calls, or digital services are only available where required by UK consumer law.
Due to the nature of digital and service-based work, once work has started or a digital item has been delivered, refunds will not usually be provided.

Links to Other Websites
Our website may link to external sites. We are not responsible for the content, privacy policies, or practices of these websites.

Limitation of Liability
While we aim to keep the website accurate and up to date, we do not guarantee:

  • the accuracy or completeness of content,

  • that the website will always be available, or

  • that use of the site will be uninterrupted or error-free.

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website or reliance on its content.

Privacy
Our Privacy Policy explains how we collect and use your data. By using this site, you agree to our data practices as described in that policy.

Changes to These Terms
We may update these terms occasionally. Continued use of the website means you accept the updated version.

Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.